FREQUENTLY ASKED QUESTIONS
Question: “I need to mow the grass under my trampoline” or “I need to move my
trampoline across the yard. What is the best way to do this?”
Answer: ONCE YOUR TRAMPOLINE IS ASSEMBLED, TO AVOID DAMAGE TO THE UNIT MOVING THE
TRAMPOLINE REQUIRES THAT YOU TAPE THE TOP RAIL FRAME JOINTS TO PREVENT SLIPPAGE.
MOVING IT OVER DISTANCES REQUIRES THAT YOU USE AT LEAST 4 ADULTS PLACED EQUIDISTANT
AROUND THE TRAMPOLINE. NEVER DRAG OR ROLL YOUR TRAMPOLINE IN ORDER TO MOVE IT!
Question: “My frame pad keeps shifting after just a few minutes of use. What can
I do?”
Answer: YOU PROBABLY HAVE YOUR FRAME PAD TOO TIGHT. RE-SEAT THE PAD BY TAKING IT COM-
PLETELY OFF, AND FOLLOWING THE DIRECTIONS IN STEP 5. REMEMBER: DO NOT TRY TO STRETCH
THE ELASTIC BANDS TO THEIR TIGHTEST POINT. THE BANDS NEED SOME GIVE AS THE JUMP MAT
THEY ARE ATTACHED TO WILL MOVE SIGNIFICANTLY WHEN SOMEONE IS JUMPING ON THE TRAM-
POLINE.
Question: “I need to order springs” or “I need to order a new frame pad, who do I
contact?”
Answer: YOU CAN PURCHASE SPRINGS, FRAME PADS, JUMP MATS AND EVEN LARGE STEEL DI-
RECTLY FROM PURE FUN. PLEASE SUBMIT YOUR REQUEST VIA E-MAIL AT:
IF YOU STILL HAVE YOUR PROOF OF PURCHASE, YOU MAY BE ELIGIBLE FOR A DISCOUNTED RATE
EVEN IF YOU ARE OUT OF WARRANTY.
Question: “Can I use any brand enclosure for my trampoline, or just Pure Fun?”
Answer: ENCLOSURE DESIGNS ARE VERY SIMILAR, BUT THERE ARE SOME SPECIFIC DIMENSIONS
LIKE WIDTH BETWEEN LEGS AND SPRING SIZE WHICH CAN AFFECT THE CIRCUMFRENCE OF THE
TRAMPOLINE FRAME. AS SUCH, WE CANNOT SAY WITH CONFIDENCE WHETHER OR NOT ANOTHER
BRAND’S ENCLOSURE WILL FIT YOUR TRAMPOLINE.
Question: “Something was missing from the packaging,” or “I discovered a dam-
aged piece. What should I do?”
866-498-5269. YOU MUST HAVE YOUR PROOF OF PURCHASE AND/OR ORDER CONFIRMATION AVAIL-
ABLE TO BE CONSIDERED FOR WARRANTY REPLACEMENT. YOU MUST REPORT MISSING PIECES
WITHIN 30 DAYS FROM DATE OF PURCHASE. PLEASE BE AWARE THAT UNDER OUR LIMITED WAR-
RANTY, FOR SOME PARTS WE REQUIRE A PICTURE OF THE DAMAGED ITEM AND/OR RETURN OF
THE ITEM TO OUR QUALITY CONTROL OFFICE FOR REVIEW.
For more information on this product please visit www.pureglobalbrands.com
(30 Seiten)
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